FAQs
Frequently Asked Questions (FAQs)
1. What makes WholesaleBasket unique?
At WholesaleBasket, we are committed to providing a seamless wholesale shopping experience with a curated selection of high-quality products at competitive prices. We prioritize customer satisfaction, secure transactions, and fast shipping to ensure you get the best value for your purchases.
2. How do I place an order?
Placing an order is simple:
- Browse our website and select the items you wish to purchase.
- Add them to your cart and proceed to checkout.
- Choose your preferred payment method and complete your purchase.
- You will receive an order confirmation via email with tracking details once your order is dispatched.
3. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States, with no minimum purchase required.
4. How long does it take to receive my order?
Your estimated delivery time includes:
- Handling Time: 1–2 business days (Monday to Friday).
- Transit Time: 3–4 business days (Monday to Friday).
- Total Delivery Time: 4–6 business days from order placement.
Once your order has been shipped, you will receive a tracking number to monitor your package.
5. What are your business hours?
Our business hours are Monday to Friday, from 9:00 AM to 4:00 PM (PST). Our support team is available via email during these hours.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided in the email or through our Order Tracking page on our website.
7. Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time.
8. What should I do if I have an issue with my order?
If you experience any issues with your order, please reach out to us via:
📧 Email: support@wholesalebasket.store
We will respond within 24 hours to resolve your concerns as quickly as possible.
9. Can I cancel or modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us immediately. While we will do our best to assist, we cannot guarantee changes once the order has been processed.
10. What is your return policy?
We offer a 30-day return policy for eligible items. If you are not satisfied with your purchase, you may return it within 30 days of delivery, provided the item is in its original condition.
11. How can I return a product?
To initiate a return:
- Contact our support team at support@wholesalebasket.store for return instructions.
- Follow the return shipping instructions provided in your package.
- Once we receive the returned item, we will process your refund or exchange.
12. Are there any restocking fees?
No, we do not charge restocking fees.
13. How long does it take to receive a refund?
Refunds are processed within 10 business days of receiving your returned product. You will be notified once your refund is issued.
14. Do you accept returns for all types of products?
Yes! We accept returns for defective, non-defective, and broken products, as long as they meet our return policy criteria.
15. How can I get in touch with customer support?
You can contact us through the following channels:
📧 Email: support@wholesalebasket.store
🕒 Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (PST)
We are always happy to assist with any inquiries!